Contact information

Contact Information

We're here to help! At J.C Epiphany Limited, we pride ourselves on excellent customer service. Whether you have questions about our products, need help with an order, or want to discuss custom options, we're happy to assist.


Business Information

Company Name: J.C Epiphany Limited (formerly Epiphany Farms)
Founded: 2013
Location: Kingston, Jamaica, West Indies


Contact Methods

Email: info@jcepiphany.com
Phone: +1-876-774-7372
WhatsApp: +1-876-774-7372
Website: jcepiphany.com
Online Store: jcepiphany.myshopify.com


Customer Service Hours

We respond to inquiries:

  • Monday - Friday: 9:00 AM - 5:00 PM (Jamaica Time / EST)
  • Saturday: 10:00 AM - 2:00 PM (Jamaica Time / EST)
  • Sunday: Closed

Email inquiries are typically answered within 24-48 hours during business days. Messages received after hours or on weekends will be responded to on the next business day.


What We Can Help You With

  • Product information and specifications
  • Custom color options and personalization
  • Order status and tracking
  • Shipping questions and delivery estimates
  • Custom orders and bulk pricing
  • Returns and refunds (see our Return Policy)
  • Technical support for PIPPS Smart Apps
  • Wholesale and reseller inquiries
  • General questions about our products


Before You Contact Us

For faster service, please have the following ready when contacting us about an existing order:

  • Your order number
  • Order date
  • Email address used for the order
  • Photos (if reporting damage or defects)


Social Media & Other Platforms

eBay Store: jc-epiphany-online-shop
PIPPS Smart Apps: pipps.app


Mailing Address

J.C Epiphany Limited
Aston Ridge, #314
Kingston 9
Jamaica, West Indies

Please note: This is our business address for correspondence. We do not have a physical retail location for walk-in customers at this time. All sales are conducted online.


Wholesale & Business Inquiries

Interested in wholesale pricing or bulk orders? We offer competitive rates for resellers and businesses. Contact us at info@jcepiphany.com or visit our wholesale portal at reseller-jamaica.jcepiphany.com.


PIPPS Smart Apps Support

For technical support related to PIPPS software products, please contact us at info@pipps.app with "PIPPS Support" in the subject line. Include your software license information and a detailed description of the issue.


Custom Orders & Special Requests

We love working on custom projects! If you have a special color request, need a specific size, or want to create something unique, please reach out. We'll do our best to accommodate your needs.


We Love Hearing From You!

Whether you have a question, feedback, or just want to say hello, we're always happy to connect with our customers. Thank you for supporting our small, family-run business in Jamaica!

Last updated: January 2025